To give you solid recommendations over phone or via e-mail, we need to know the mode of your device. On an HDD, it is usually written on a label placed on the top cover after the word MODEL.
For example, the label shows:
HITACHI Deskstar — this is not a model, it is a trademark, see below:
MODEL: HDS722580VLSA80 — this is the disk model.
Knowing the model, we would immediately find that this is Hitachi Deskstar, 7,200 rpm of 80 GB capacity. Many drive models has their own specific problems, and that makes it easier for us to understand what went wrong.
All faults can be divided into logical, electronical, and mechanical. They have different symptoms. The table below helps you to understand what has happened.
PC power On? | No | BAD controller |
Yes | ||
There are extraneous sounds at startup? »» | No | Electrical problem |
Yes | ||
Mechanical problem |
Heads knock-knock »» | Yes | Heads bad |
No | ||
HDD recalibrate? »» | No | Firmware is BAD |
Yes | ||
HDD detected in BIOS | No | Firmware is BAD |
Yes | ||
HDD reading by logic | No | Firmware is BAD |
Yes | ||
SMART Ok? | No | Bad blocks |
Yes | ||
Logic infringements |
These are the symptoms of the logical faults with possible causes in brief: