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Using our Online Customer Support you are able to track your orders, exchange messages with our stuff and even make your decisions when it is necessary (f.e. confirming opening drive in clean room etc).

One more article is translated to English for the Basics section: “Brief description of the design of modern HDDs” by Leonid Taranovsky

We start our Basics section in English with FAQ by Leonid Taranovsky.

New famous photos in our photogallery.

Customers responses show the opinions and responses on our work from well-known people and firms, which are our customers. Worth looking at!

We're talking with you and answer your questions in our LiveJournal.

About Q-Lab: Publications in press

The Business Week newspaper, #17 (486), May 21, 2007 The Business Week newspaper, #17 (486), May 21, 2007

You can hardly find a user that has never run into data loss during its computer life. Well, a faulty floppy is one story, but what about a broken HDD? Causes for such unpleasant surprise may be too many, starting from wrong device handling, power outages in the mains, and ending with vendor defects.

“The second life of data”


 

The COMMERSANT-SPb newspaper, #49, March 22, 2003 The COMMERSANT-SPb newspaper, #49, March 22, 2003

Sometimes an HDD fails, and all data from it may disappear for good. The vendor will surely replace the HDD, provided that the warranty is still in effect. But that unlikely will make the user happy when its gigabytes of data are gone. An interview with a famous Russian data reincarnator, Mikhail Artemyev, the chief of the Repair Department in SoftJoys.

“Reincarnator”. Interview


 

CHIP (Russian edition) magazine, #3, March 2002 CHIP (Russian edition) magazine, #3, March 2002

If you believe that an HDD that fell from the second floor can be repaired just next door, you believe wrong. For example, that almost cannot be done in Moscow.

But there is always a way out. An emergency, like Vogon, exists in Russia, too: this is SoftJoys, a firm from St. Petersburg, which has a 7 year experience in that area.

“Recovery in the Russian way: hope dies last”. An interview


 

The COMMERSANT-SPb newspaper, #6, January 17, 2001 The COMMERSANT-SPb newspaper, #6, January 17, 2001

Among all devices necessary for a computer to work, a total disaster for the computer owner could happen only when an HDD fails. The HDD stores all the data that an average user works with.

HDD vendors provide no guarantee whatsoever for their safety.

In Russia, an elite caste of high-profile professionals retrieves data from "dead" HDDs.

“A broken HDD: do not shake, do not turn on, do not curse”