English Deutsch Pyccкий DIGITAL DATA RECOVERY CENTER
SoftJoys Datarecovery
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Company's history Our abilities Media about us Clean Room Customer responses Gallery
HDD data recovery CD, DVD data recovery USB Flash drives data recovery Memory cards data recovery RAID data recovery Price List Delivery methods
Design of modern HDDs FAQ (frequently asked questions)
User's typical blunders Self-diagnostics advices HDD: how to avoid troubles Audio/Video
Location Phone: +7-812-373-9620 LiveJournal blog

Services

Site news

Using our Online Customer Support you are able to track your orders, exchange messages with our stuff and even make your decisions when it is necessary (f.e. confirming opening drive in clean room etc).

One more article is translated to English for the Basics section: “Brief description of the design of modern HDDs” by Leonid Taranovsky

We start our Basics section in English with FAQ by Leonid Taranovsky.

New famous photos in our photogallery.

Customers responses show the opinions and responses on our work from well-known people and firms, which are our customers. Worth looking at!

We're talking with you and answer your questions in our LiveJournal.

Shipment

If you live in another city or another country, you do not have to come to St. Petersburg in person, although we are always glad to invite you to our beautiful city. It is enough to ship the damaged storage device to us.

We recommend you to use one of the express or courier delivery services, such as Federal Express (FedEx), DHL, and the like. This is the most reliable, comfortable, and fastest way of shipment.

As exception, we have negative experience with UPS-Russia.

Our mailing address:

NPF “SoftJoys”
Birzhevaya ln 16, St. Petersburg, Russian Federation, 199034

Recommendations on packaging

Please carefully pack the storage device for the shipment in order to eliminate chances of incident damages that may make data recovery process harder and eventually more expensive. We recommend the following package procedure:

Place the HDD into a plastic container, the same as those in which manufacturers ship new HDDs . If you do not have such container, you may ask or buy it in any local computer firm. Such container will protect HDD mechanics against mechanical damages and electronics against static electricity.

Cover the container with foam-rubber of 1 cm thick from all sides and pack the container into a cardboard box.

Make a note “Fragile” on the parcel.

If you wish to send us several devices (for example, drives from RAID), please contact us by phone or e-mail for additional consultations.

Donors

In some cases, data recovery may be faster if we receive the same HDD (the same model and storage capacity, as those of the faulty HDD). In addition, you can save some money if you give us such donor HDD in order to implement your order, if necessary. Please contact us via e-mail or phone for more details.

Order of receiving recovered data

We can deliver the recovered data to you the way you wish. We can return them on a new HDD, on a CD/DVD, or via Internet.

If you want to receive your data on a physical device, we can ship it to you through a courier service.

Customs

If you are located outside the Russian Federation, consult your delivery service on how to avoid unnecessary delays and expenses for custom clearance. In any case, you should indicate that the goods are not of commercial nature and has no commercial value.


 

Shipment is not included in our prices and should be paid separately.